(4.5 / 5)1871+ Ratings

Custom Frame Solutions Reviews

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Overall Rating

4.5
13 Reviews
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About Custom Frame Solutions

Custom Frame Solutions is a company that specializes in making quality custom frames in America. They offer an easy and affordable online platform for buying custom picture frames. The process of ordering online is simple: browse their custom frame collections, select a style, enter the dimensions of your artwork/item, add Glass/Acrylic, Mat, Backing if required, and they ship your custom order to your door. They offer over 2,200 premium solid wood custom frame styles to select from for your custom framing needs. They also provide phone & email support for their customers. Their products are manufactured in the U.S.A and they ensure secure payment and offer low shipping rates plus free shipping on orders over $250. They also guarantee that their products are sized to your custom dimensions and delivered damage-free.

Custom Frame Solutions Pros & Cons

Pros:

  • Variety of Frames: Offers over 2,200 premium solid wood custom frame styles.
  • Easy Ordering Process: Simple online ordering process with various customization options.
  • Return Policy: Allows returns for any reason, with a full refund minus a 30% material waste fee and original shipping cost.
  • Customer Service: Provides phone and email support, although some customers have reported issues with responsiveness.

Cons:

  • Quality Issues: Many customers have reported receiving frames of poor quality, with complaints about flimsiness and improper cuts.
  • Customer Service Problems: Several customers have experienced difficulties in contacting customer service, with some reports of unresponsive emails and phone calls.
  • Shipping Delays: Some customers have reported late shipping, which can extend the overall delivery time.
  • Scam Allegations: There are allegations of scams, including misleading pricing and poor communication.

Overall: While Custom Frame Solutions offers a wide variety of frames and a relatively straightforward return policy, the company has significant issues with quality and customer service, which may deter many potential customers.

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Custom Frame Solutions Customer Reviews (13)

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Jacqueline Brown
Jacqueline Brown
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Feb 10, 2023
Jan Lange
Jan Lange
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Feb 9, 2023
Marcos Barbosa
Marcos Barbosa
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Feb 8, 2023
Riley Finch
Riley Finch
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Feb 8, 2023
Alexander Lehrer
Alexander Lehrer
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Feb 7, 2023
William Carlson
William Carlson
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Feb 7, 2023
Alvin Burch
Alvin Burch
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Feb 6, 2023
Linette Bourgeau
Linette Bourgeau
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Feb 5, 2023
Jack Bailey
Jack Bailey
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Feb 5, 2023
Kathrin Hartmann
Kathrin Hartmann
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Feb 5, 2023

Custom Frame Solutions Customer’s Q&A

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Custom Frame Solutions Features and Benefits

Key Features and Benefits of Custom Frame Solutions:

  1. Custom Picture Frames:

    • Over 2,200 Premium Solid Wood Custom Frame Styles to select from.
    • Variety of Finishes: Black/Ebony, White/Ivory, Mahogany/Cherry, Maple/Blonde, Espresso/Chocolate, Gold, Walnut/Oak, Silver/Pewter, Bronze/Copper, and a Color Spectrum.
  2. Ordering Process:

    • Easy Online Ordering: Browse custom frame collections, select a style, enter artwork dimensions, add Glass/Acrylic, Mat, Backing if required, and ship to your door.
  3. Payment and Security:

    • Secure Payment: Accepts major credit cards and ensures secure payment.
  4. Return Policy:

    • Full Refund: Any custom-made item can be returned for a full refund minus a 30% material waste fee and the original shipping cost. The intent to return must be communicated within two weeks of receiving the item.
  5. Customer Support:

    • Phone & Email Support: Available for customers.
  6. Shipping Options:

    • Production Turnaround Time:
      • Top Priority: Ships in 1-3 business days
      • Express: Ships in 4-5 business days
      • Standard: Ships in 6-9 business days
      • Economy: Ships in 10-14 business days.
  7. Quality Assurance:

    • Quality of Frames: Frames come unassembled and must be assembled by the customer. If an order is affected by workmanship error, it will be corrected at no additional cost.
  8. Price Guarantee:

    • Lowest Price Guarantee: If you find the same molding offered elsewhere at a lower price within 30 days after your purchase, they will refund the difference back to your credit card.

Custom Frame Solutions Pricing

Custom Frame Solutions offers club member pricing with significant discounts. Members enjoy 24/7 access to deep wholesale pricing and can place unlimited orders. This pricing results in 63% to 73% OFF compared to the non-member website pricing.

About customframesolutions.com Payment Method?

The website customframesolutions.com ensures secure payment and accepts major credit cards. It's important to note that the website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. Please be cautious when providing your payment information online. If you have any concerns about the payment methods or the security of the website, it's recommended to contact their customer service directly. They can be reached by phone at 1-888-645-2789 or by email at sales@customframesolutions.com.

Custom Frame Solutions FAQs

FAQ

Custom Frame Solutions Alternatives

Based on the provided information, the top 10 competitors to customframesolutions.com include:

  1. michaelscustomframing.com - 413.3K visits in August 2024
  2. framebridge.com - 72.1K visits in August 2024
  3. webpictureframes.com - 17.7K visits in August 2024
  4. custompictureframes.com - 14.7K visits in August 2024
  5. shadowboxes.com - 4.7K visits in August 2024
  6. victorianframecompany.com - 11.4K visits in August 2024
  7. framedandmatted.com - 4.2K visits in August 2024
  8. framewarehouse.net - 3.8K visits in August 2024
  9. simplyframed.com - 14.7K visits in August 2024
  10. frameusa.com - 48.4K visits in August 2024

These competitors are ranked based on their similarity to customframesolutions.com in terms of keyword traffic, audience targeting, and market overlap.

FAQ

How are Custom Frame Solutions' frames shipped?

Custom Frame Solutions typically ships small frames pre-joined automatically to keep shipping costs low, minimize the risk of damage, and guarantee good results. Shipping rates are based on frames being shipped ready to assemble.
FAQ

Can I choose to have frames shipped pre-joined?

Yes, if you are willing to pay the actual FedEx/UPS shipping costs for having frames shipped pre-joined can specify that in the special instructions box on the cart page before checking out.
FAQ

What are the production options at checkout for Custom Frame Solutions?

Custom Frame Solutions offers four production options at checkout based on turnaround time: Top Priority (ships in 1-3 bus. days), Express (ships in 4-5 bus. days), Standard (ships in 6-9 bus. days), and Economy (ships in 10-14 bus. days).
FAQ

How do I use Custom Frame Solutions' website to order a frame?

To order a frame, browse the online frame collection, select your desired frame style, follow the sizing instructions on the product page, and add it to your cart. If your framing project requires any acrylic front, backing, or matting, you may select them under the "Accessories" link via the top menu, size, and add them to your cart.
FAQ

Can I return custom items to Custom Frame Solutions for a refund?

Yes, you may return a custom item/order for a refund for any reason per the return policy for a refund of the cost of the custom items returned (less 25%). To request a return authorization, simply reply to your confirmation email.
FAQ

About customframesolutions.com Prices and Cost?

Custom Frame Solutions is an online platform that offers custom picture frames. The pricing of the frames depends on various factors such as the dimensions of your artwork, the style of the frame you choose, and whether you add Glass/Acrylic, Mat, Backing. They offer over 2,200 premium solid wood custom frame styles to select from. The company also provides phone & email support for customers. However, it's important to note that some customers have reported issues with the quality of the frames and the customer service. The frames come unassembled and you must put them together yourself. If you find the same molding offered elsewhere at a lower price within 30 days after your purchase, they will refund the difference back to your credit card. Please visit their website for the most accurate and up-to-date information.

FAQ

About customframesolutions.com Popular Products and Services?

Custom Frame Solutions is a company that specializes in custom framing. They offer over 2,200 premium solid wood custom frame styles to select from for your custom framing needs. Their process of ordering online is easy: browse their custom frame collections and select a style, enter the dimensions of your artwork/item, add Glass/Acrylic, Mat, Backing if required, and they ship your custom order to your door. They also offer a range of finishes including Black/Ebony, White/Ivory, Mahogany/Cherry, Maple/Blonde, Espresso/Chocolate, Gold, Walnut/Oak, Silver/Pewter, Bronze/Copper, and a Color Spectrum. They categorize their frames by Moulding Width and Cavity Depth. They also have special categories like Linen Liners, Stretcher Bars, Floater Frames, Polystyrene Frames, and MDF Frames. However, there are some negative reviews about the company, with customers complaining about late shipping, poor workmanship, and lack of customer service. Please note that this information is based on the data available and may not be fully accurate or up-to-date.

FAQ

What is the return policy of customframesolutions.com?

At Custom Frame Solutions, any custom-made item may be returned for any reason for a full refund of the custom item(s) paid minus a 30% material waste fee and the original shipping cost if the intent to return is communicated within two weeks of having received your item(s). If a custom frame order arrives damaged, they will either provide, at no cost to you, a matching finish repair and touch-up materials if the damage is small or superficial, or replace it if the damage is more extensive with an item(s) of the same style and size as originally ordered. If your order is affected by workmanship error, they will correct any such error by replacing the affected item(s) at their cost for an item(s) of the same style and size originally ordered.

FAQ

How long does it take to receive my order from customframesolutions.com?

At Custom Frame Solutions, the production turnaround time for your order can vary based on the production type you choose at checkout. Here are the options: - Top Priority: Ships in 1-3 business days - Express: Ships in 4-5 business days - Standard: Ships in 6-9 business days - Economy: Ships in 10-14 business days

Once your frame order has shipped, it can take FedEx Ground and UPS Ground one to five business days to deliver the order, depending on the distance between the facilities and the destination. Please note that these are estimates and not guarantees..

FAQ

customframesolutions.com Return Policy?

Custom Frame Solutions has a return policy that allows any custom-made item to be returned for any reason. They offer a full refund of the custom item(s) paid, but this is minus a 30% material waste fee and the original shipping cost. The intent to return must be communicated within two weeks of having received your item(s).

As for their shipping policy, their rates are based on frames being shipped ready to assemble. They typically ship small frames pre-joined automatically. Assembly is easy, keeps shipping costs low, minimizes risk of damage, and the results are guaranteed. Customers willing to pay the actual FedEx/UPS shipping costs for having frames shipped pre-joined can specify that in the special instructions box on the cart page before checking out. They have a tiered shipping rate system based on the total order value, with free shipping for orders over $250.

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