Custom Frame Solutions Reviews

Custom Frame Solutions is an online platform that offers custom picture frames. The pricing of the frames depends on various factors such as the dimensions of your artwork, the style of the frame you choose, and whether you add Glass/Acrylic, Mat, Backing. They offer over 2,200 premium solid wood custom frame styles to select from. The company also provides phone & email support for customers. However, it's important to note that some customers have reported issues with the quality of the frames and the customer service. The frames come unassembled and you must put them together yourself. If you find the same molding offered elsewhere at a lower price within 30 days after your purchase, they will refund the difference back to your credit card. Please visit their website for the most accurate and up-to-date information.

Custom Frame Solutions is a company that specializes in custom framing. They offer over 2,200 premium solid wood custom frame styles to select from for your custom framing needs. Their process of ordering online is easy: browse their custom frame collections and select a style, enter the dimensions of your artwork/item, add Glass/Acrylic, Mat, Backing if required, and they ship your custom order to your door. They also offer a range of finishes including Black/Ebony, White/Ivory, Mahogany/Cherry, Maple/Blonde, Espresso/Chocolate, Gold, Walnut/Oak, Silver/Pewter, Bronze/Copper, and a Color Spectrum. They categorize their frames by Moulding Width and Cavity Depth. They also have special categories like Linen Liners, Stretcher Bars, Floater Frames, Polystyrene Frames, and MDF Frames. However, there are some negative reviews about the company, with customers complaining about late shipping, poor workmanship, and lack of customer service. Please note that this information is based on the data available and may not be fully accurate or up-to-date.

The website customframesolutions.com ensures secure payment and accepts major credit cards. It's important to note that the website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. Please be cautious when providing your payment information online. If you have any concerns about the payment methods or the security of the website, it's recommended to contact their customer service directly. They can be reached by phone at 1-888-645-2789 or by email at sales@customframesolutions.com.

At Custom Frame Solutions, any custom-made item may be returned for any reason for a full refund of the custom item(s) paid minus a 30% material waste fee and the original shipping cost if the intent to return is communicated within two weeks of having received your item(s). If a custom frame order arrives damaged, they will either provide, at no cost to you, a matching finish repair and touch-up materials if the damage is small or superficial, or replace it if the damage is more extensive with an item(s) of the same style and size as originally ordered. If your order is affected by workmanship error, they will correct any such error by replacing the affected item(s) at their cost for an item(s) of the same style and size originally ordered.

At Custom Frame Solutions, the production turnaround time for your order can vary based on the production type you choose at checkout. Here are the options: - Top Priority: Ships in 1-3 business days - Express: Ships in 4-5 business days - Standard: Ships in 6-9 business days - Economy: Ships in 10-14 business days

Once your frame order has shipped, it can take FedEx Ground and UPS Ground one to five business days to deliver the order, depending on the distance between the facilities and the destination. Please note that these are estimates and not guarantees..

Custom Frame Solutions has a return policy that allows any custom-made item to be returned for any reason. They offer a full refund of the custom item(s) paid, but this is minus a 30% material waste fee and the original shipping cost. The intent to return must be communicated within two weeks of having received your item(s).

As for their shipping policy, their rates are based on frames being shipped ready to assemble. They typically ship small frames pre-joined automatically. Assembly is easy, keeps shipping costs low, minimizes risk of damage, and the results are guaranteed. Customers willing to pay the actual FedEx/UPS shipping costs for having frames shipped pre-joined can specify that in the special instructions box on the cart page before checking out. They have a tiered shipping rate system based on the total order value, with free shipping for orders over $250.